Privacy Policy

This Privacy Policy describes how Extro Marketing Agency LLP (we, us, or our), operating the digital product platform ConversionLab at conversionlab.in, collects, uses, and protects your personal information when you visit our website or purchase our digital products.

By using our website, you agree to the collection and use of information in accordance with this policy.

• Name and email address — when you complete a purchase or contact us
• Phone number — if provided during checkout
• Payment information — processed securely by Razorpay; we do not store card details
• Business details — if provided when contacting us for support
• Communications — when you email or message us on social media

• Device and browser information — browser type, operating system, screen resolution
• Usage data — pages visited, time spent, links clicked
• IP address — for security and analytics
• Cookies and similar technologies — to improve your browsing experience

• To process and deliver your digital product purchases
• To send you purchase confirmation and delivery emails
• To provide customer support and respond to enquiries
• To send product updates to existing customers (you may unsubscribe at any time)
• To improve our website, products, and user experience
• To comply with legal obligations
• To prevent fraud and ensure security of transactions

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

All payments on ConversionLab are processed by Razorpay Software Private Limited. We do not store your credit/debit card information on our servers. Razorpay handles all payment data in accordance with PCI-DSS standards.

We use cookies to enhance your experience on our website. We use them to remember your preferences, understand how visitors use our website, and improve website performance. You can control cookies through your browser settings.

We may share your information with:

• Razorpay — for payment processing
• Email service providers — to deliver transactional emails
• Analytics providers — such as Google Analytics, in anonymised form
• Legal authorities — when required by law or to protect our rights

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Purchase records are retained for a minimum of 7 years as required under Indian accounting and tax laws.

Under applicable Indian data protection laws, you have the right to access, correct, or request deletion of your personal data, and to withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at hello@conversionlab.in.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.